HVAC | STEAMFITTING | PLUMBING | SHEET METAL

Preventative Maintenance

“I’ve seen firsthand how our preventative maintenance contracts not only save our customer’s money through the obvious things like improving efficiency, reducing repair costs and extending equipment life, but provide savings on something even more valuable-a customer’s time and energy. When setting up a preventative maintenance agreement for a customer, we take all the guess work out of scheduling, what costs should be budgeted, and continuously making adjustments and planning for future costs. We do a full site walk through and take down the model and serial numbers of every piece of equipment, as well as make sure each unit is labeled with a unique identifier to make it easy to track repair costs and plan well in advance for equipment replacement.”

Megan Brink
Service Contract Manager

CUSTOMER PORTAL

Prairie Mechanical preventative maintenance customers are given login credentials to access an online portal which allows them to manage their account from the comfort of their own office. Whether a company has an advanced asset management tool, or doesn’t even have a list of the equipment in the building, this portal allows a customer to manage everything they need in one convenient spot.

View work orders
View status of a work order, notes and pictures uploaded by the technician & final work order report once completed.

View invoice balances
See entire history of invoices and current balances.

View list of equipment
View all equipment listed on site including each equipment’s make, model, serial number, year and identifying tag name.

Request service
Request service by specifying date, time and description of service needed. Dispatcher will follow up with a call on scheduling details.

Create reports
Create custom reports to track budget expenses and equipment history/cost. Valuable for assessing repair vs. replace costs and annual spending. Reports can be exported to an excel or PDF format to allow for easy editing.

We are an established pharmaceutical company in Omaha, NE, and have been using Prairie Mechanical for over ten years. We feel that they exceed the standards in every aspect of their business. The service technicians have great knowledge of all equipment covered in our service contract, and are very courteous when it comes to answering our questions. We are very pleased with Prairie Mechanical and look forward to doing business with them for years to come…satisfied customer!”

-Mike, Preventative Maintenance Contract Customer

We have a two story 30,000 square foot office building in Elkhorn, NE, built in 2009. Prairie Mechanical has always provided our HVAC repairs and preventative maintenance. I usually get the same technician, Steve Belt, for my all of my service work. This is an added benefit, as he knows my building very well. Steve is extremely knowledgeable, friendly, and prompt. He does the extra little things to keep my equipment up and running. He often goes the extra mile to save me time and money. Our company believes strongly in providing quality relationships with everyone we do business with. Prairie has been outstanding partner. Simply put, they are timely, provide great expertise, and create a warm environment of quality service.”

-Todd, Preventative Maintenance Contract Customer

I am in the Financial Services industry and manage 11 office locations in the Omaha Metro area. I believe we were Prairie’s first customer over 10 years ago, and we have never looked back. We use Prairie for both HVAC and plumbing issues at our facilities. Dawn (dispatcher) is great in the office and all the technicians are clean-cut and very knowledgeable. Mike Zabel has probably forgotten more about plumbing than most plumbers know, and is also one of the nicest human beings I have ever met. When you don’t have heat or air, you want service now, and Prairie fills the bill. I have had a multitude of complicated issues over the years and Prairie is quick to diagnose and get you a price.”

-Brad, Preventative Maintenance Contract Customer

“We have been clients of Prairie Mechanical for almost ten years. Initially we started out with a service contract, but over the years have also required some extensive repair work. The maintenance agreement is perfect for maintaining the HVAC equipment in our building. It is important to us to have a trained professional checking the equipment on a regular basis. There were several occasions that problems were identified before significant damage was done to our heat pumps. Fixing the problem early prevented potentially not having the heat pump work for an extended amount of time, and saved us from costly repairs of a larger problem. When a problem is identified the technician takes the time to explain the problem so that it is understandable. He presents all of the alternatives to repair or replace the part. Also the office is very accommodating in scheduling work to be done around the needs of our office. There are so many examples of Prairie Mechanical going above and beyond, but there is one that stands out in my mind. It was during the summer and very hot. Our server room air conditioner went out and we risked our office servers over-heating and shutting down. Jason, our Prairie Mechanical technician was on his way home when he got the call. He turned around and came to our office to repair the air conditioner before the servers over-heated. I would strongly recommend Prairie Mechanical for your HVAC needs.”

-Judy, Preventative Maintenance Contract Customer

Prairie Mechanical has been my mechanical contractor of choice for many years now. They have always had the knowledge and ability to get the work done with integrity, a high work ethic and unsurpassed honesty. I would not and have not been apprehensive in using Prairie Mechanical for any job large or small. I highly recommend Prairie Mechanical as my (and your) vendor of choice.”

-Randy Kammerer, GIO Engineering Manager

As the principal of a small, private elementary school, I am not trained, nor do I care to be, in mechanical and plumbing issues.  We brought on Prairie to handle not only the seasonal maintenance, but to call on when there is an emergency.  They always respond promptly and courteously.  Mike is amazing and works hard to provide a fast and cost effective solution.  We feel like we are in very good, trustworthy hands with Prairie!”

 

 

-Susan, Preventative Maintenance Contract Customer